Send IVR Calls To Multiple Team Members

Send IVR Calls To Multiple Team Members

system update
January 29, 2024•1 min read

Introducing an impactful enhancement to our CRM's Workflow Builder – a new feature empowering your business with multi-person call connections in the IVR system. Now, effortlessly route incoming calls to multiple team members simultaneously for streamlined communication and faster response times.

Send IVR Calls To Multiple Team Members: Our CRM's latest feature in the Workflow Builder allows you to seamlessly connect inbound calls to multiple team members simultaneously through a customizable IVR system, enhancing your call routing capabilities.

⭐️ Why Does It Matter To Your Business?

  • Efficient Call Handling: Streamline your call management by connecting callers with the right team members instantly.

  • Increased Responsiveness: Ensure timely responses by routing calls to multiple individuals, preventing bottlenecks.

  • Customized IVR Flows: Tailor your IVR flows to connect callers with specific teams or individuals based on their needs.

⭐️ How To Send IVR Calls To Multiple Team Members:

  1. Access the automation tab from the left navigation menu then click on workflows > +create Workflow or edit an existing on.

  2. Now start from scratch or use a template.

  3. To use this action make sure to use the Start IVR Trigger.

  4. Choose a Phone number in the filter section and click Save.

  5. Click on the “+” button to add the action.

  6. Choose the action “Connect To Call” from the actions list.

  7. You can also view the added coupon In subscription details.

    Revolutionize your call handling experience with our CRM's latest Workflow Builder feature. Say goodbye to bottlenecks and hello to increased responsiveness as you seamlessly connect callers to multiple team members, ensuring efficiency in every interaction. Upgrade your communication game today and experience the power of enhanced call routing with our CRM.

routeivrivr callsworkflowworkflowscrm
Melodies Business Solutions, co-founded by Melodie Cole and Angela Bryant, empowers businesses with innovative customer relationship management (CRM) solutions tailored to enhance client engagement and streamline operations. The company’s all-in-one platform integrates features like automated marketing campaigns, appointment scheduling, and unified communication hub to help businesses achieve excellence. Their core values—integrity, commitment, value-centric service, and support—drive a culture of trust, dedication, and meaningful impact. Melodies Business Solutions is committed to inspiring entrepreneurs by providing them with the tools and support needed to build successful businesses through innovative automation and personalized service.

Melodies Business Solutions

Melodies Business Solutions, co-founded by Melodie Cole and Angela Bryant, empowers businesses with innovative customer relationship management (CRM) solutions tailored to enhance client engagement and streamline operations. The company’s all-in-one platform integrates features like automated marketing campaigns, appointment scheduling, and unified communication hub to help businesses achieve excellence. Their core values—integrity, commitment, value-centric service, and support—drive a culture of trust, dedication, and meaningful impact. Melodies Business Solutions is committed to inspiring entrepreneurs by providing them with the tools and support needed to build successful businesses through innovative automation and personalized service.

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